Hàm ý quản trị nâng cao hiệu quả công việc của nhân viên ngành du lịch ở huyện Phú Quốc, tỉnh Kiên Giang

Abstract

The study aimed to propose the several recommendations to improve the job performance of the employment in the tourism industry in Phu Quoc district, Kien Giang province. The research data were collected through direct interviews with 185 employees working in the tourism industry. The application of exploratory factor analysis combined with multivariate linear regression were used in the study, the research results showed that there are four factors that affect to the job performance of the travel employees including “Working environment”, “Leadership style”, “Personal ability”, “Work motivation”. From the findings, the study proposed four the several recommendations to improve the job performance of the travel employees, including “Generating the friendly and pleasurable working emvironment for the employees”, “Paying more attenttion to the employees’ thoughts and aspirations from leaders”, “Upgrading the professional knowledge and skills to work for the employees, “Creating the motivation for the employees”